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Keeping Your Cool: Dealing With a Difficult Client or Patient

- Mara Shorr - Partner & VP of Marketing & Business Development Shorr Solutions

We’ve all had that patient: the entitled patient, the hard-up patient, and the makes-you-red-faced-to-hear-his-name patient. Yes, we’ve been there.

Wondering how to keep your cool and deal with this client on even your worst of days, not allowing them to disrupt your staff? We’re here to help! This lecture goes through the most difficult of client types and gives you a step-by-step guide of how to handle the scenarios that have been keeping you up at night.

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