Review Power for Orthopedic Practices

Create a steady stream of positive ratings from satisfied patients to earn trust and expand your business.

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Summary

A recent study shows that 92% of consumers now read online reviews.

It’s easy to expect people to write reviews on movies or a new restaurant down the street. But what about their ACL surgery?

Online reviews have become crucial for any business, orthopedic practices included. You need positive reviews to convert curious website users to new patients. Today, reviews are often the first impression point a potential patient has with your practice. 

Consider the following:

0%

say that positive reviews make them trust a local business more.

0%

of customers are likely to spend 31% more on a business with excellent reviews.

0%

of consumers will take action only after reading a positive review.

0%

of consumers trust online reviews as much as personal recommendations.

Reviews are how people will evaluate your practice, no matter how much money you are putting into marketing.  They will earn your trust by consistent reviews (even if there are a few negative ones sprinkled in), when they see that you respond quickly, courteously and it sounds like you will make it right as necessary.  

In addition to boosting your online reputation, Review Power, our reviews and rating platform works with your other marketing strategies to enhance your search rankings, amplify your brand, and gain and retain patients. 

All of these drive high-quality leads, more conversions, and more revenue.

SLICE OF ADVICE

The easiest method of generating reviews is asking for them.

Successful Strategy Components

REQUEST REVIEWS

Getting patients to leave reviews is the tricky part, but it simply comes down to asking, as the saying goes “if you don’t ask, you won’t receive”. You are confident in your practice and the service you provide so you should be able to confidently ask your patients for reviews.  It may be uncomfortable at first, but we promise it gets easier!

When a patient has a positive experience or expresses their satisfaction with a procedure or consultation, ask them to share it through a review. These will help establish your practice as trustworthy and competent, while simultaneously highlighting the things that patients find most useful and unique about your practice.

Advice Media’s Review Power platform allows you to request customer feedback via email or text message.

To streamline these efforts further, we provide templates that you can customize and automate. Then, with just the click of a button, that email or text message is sent to the customer, and they can leave their feedback on Google or Facebook. 

To complete your reputation management efforts, you will be notified of each review that is left, giving you the option and suggestions on how to respond. 

Slice of Advice

Blog Post:
Guide to Request & Respond to Reviews

Respond to Reviews

Responding to patient reviews is crucial when managing your review strategy.

Obviously, when you receive 4 and 5-star reviews, you want as many prospects to see it as possible.  However, they are not looking at only the patient’s reviews, but also at your response.  You need to ensure you are thanking people for their positive feedback and taking the time to write about their experience.

Review Power helps orthopedists accentuate the positive feedback provided by patients online. Using a review platform that encourages clients to share their experience with your orthopedics practice through automated email and text message reminders reduces the labor required of your office staff while allowing you to stay diligent in generating reviews.

41% of consumers say that brands replying to reviews make them believe the company really cares about their customers.

Source: Bazaarvoice

The best part is you can respond to online reviews for free, which gives you a chance for engagement without a dollar spent. Generating and responding to reviews needs to be a standardized routine in your front office, but it’s hard to keep up. How can you even know when a new review is posted?  Review Power will alert you when there is a new review so you can respond quickly.

Unfortunately, not every patient will be satisfied with their experience. When handled correctly they’re an opportunity to save existing relationships, reveal opportunities for improvements, show potential patients that you are responsive to feedback, that you treat people with respect, and that you address concerns and resolve complaints. 

Our platform notifies you if someone writes a review with a rating below three stars. This advanced notice is crucial, as it allows you and your staff to know about negative feedback immediately and allows you to quickly respond.  

With this advanced notice, you and your team can reach out to the dissatisfied patient and try to rectify the situation. This personal touch might just help change their mind.

Negative reviews are inevitable, but here are some tips on how best to handle them.

Slice of Advice

Blog Post:
Tips on how to handle negative reviews

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