Review Power for Legal Practices

Create a steady stream of positive reviews and ratings from satisfied clients to earn trust and expand your business.

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Summary

A recent study shows that 92% of consumers now read online reviews.

A large number of positive reviews and a high rating could mean the difference between generating new clients for your law firm and missing out on leads.

Consider the following:

0%

say that positive reviews make them trust a local business more.

0%

of customers are likely to spend 31% more on a business with excellent reviews.

0%

of consumers will take action only after reading a positive review.

0%

of consumers trust online reviews as much as personal recommendations.

No matter how strong your marketing efforts are, generating a steady stream of positive reviews and ratings from satisfied clients is critical for earning trust. Advice Media provides hands-on guidance to help you build authentic reviews, as well as offering a solution to manage your online reputation.

In addition to boosting your online reputation, our reviews and rating platform works in tandem with additional marketing strategies to enhance your search rankings, amplify your marketing message, and gain and retain clients.

All of these drive high-quality leads, more conversions, and more revenue.

SLICE OF ADVICE

The easiest method of generating reviews is asking for them.

Successful Strategy Components

REQUEST REVIEWS

The easiest method of generating reviews is asking for them. When a client has a positive experience or expresses their satisfaction with a case, ask them to share it through a review. These will help establish your firm as trustworthy, and competent while highlighting the things that clients find most useful and unique about your approach.

Advice Media’s Review Power platform allows you to request customer feedback via email or text message.

To streamline these efforts further, we provide templates that you can customize. Then, with just the click of a button, that email or text message is sent to the customer, and they can leave their feedback on Google or Facebook. 

To complete your reputation management efforts, you will be notified of each review that is left, giving you the option and suggestions on how to respond.

Slice of Advice

Blog Post:
Guide to Request & Respond to Reviews

Respond to Reviews

When clients write 4- and 5-star reviews, you want as many people online to see them as possible. However, users see not just the reviews of your clients, but also your interactions with the testimonials themselves. If clients write positive accounts of their experience with your law firm, thank them for sharing and taking the time to write about their experiences.

Our services help attorneys accentuate the positive feedback provided by clients online. Using a reviews platform that encourages clients to share their experience with your law firm through automated email and text message reminders reduces the labor required of your office staff while allowing you to stay diligent in generating reviews.

41% of consumers say that brands replying to reviews make them believe the company really cares about their customers.

Source: Bazaarvoice

Unfortunately, not every client will be satisfied with their experience. But, our reviews and rating platform notifies you if a client writes a review with a rating below three stars. This advance notice is crucial, as it allows you and your staff to know about negative feedback immediately.

With this advance notice, you and your team can reach out to the dissatisfied client and try to rectify the situation. This personal touch might just help change the client’s mind.

Negative reviews are inevitable, but here’s a tip on how best to handle them.

Slice of Advice

Blog Post:
Tips on how to handle negative reviews

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