Review Power for ENT Practices

Create a steady stream of positive ratings from satisfied patients to earn trust and expand your business.

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Summary

A recent study shows that 92% of consumers now read online reviews.

Some medical practices discount the power of reviews, assuming they are more of a retail business type of thing. Not so. Online reviews have become crucial as differentiators for all business, ENT practices included.

Consider the following:

0%

say that positive reviews make them trust a local business more.

0%

of customers are likely to spend 31% more on a business with excellent reviews.

0%

of consumers will take action only after reading a positive review.

0%

of consumers trust online reviews as much as personal recommendations.

You need positive reviews to convert curious website users to new patients. Reviews are one of their first impression points a potential patient has with your practice, so you need to quickly earn their trust. Advice Media’s Review Power tool provides hands-on guidance to help you build authentic reviews and offers a solution to manage your online reputation.

All of these drive high-quality leads, more conversions, and more revenue.

SLICE OF ADVICE

The easiest method of generating reviews is asking for them.

Successful Strategy Components

REQUEST REVIEWS

The best way to get positive reviews is to ask for them. Ask satisfied patients to share their feedback and experience with you. This establishes trust with new and existing patients, proves you are trustworthy and competent, and highlights the things that patients find most useful and unique about your practice.

Advice Media’s Review Power platform allows you to request customer feedback via email or text message.

Our platform also allows for quicker responses by providing automated, customizable templates to reply to both positive and negative reviews.

Our reputation management software alerts you when a new review is posted so you stay updated on your practice’s reviews.

Slice of Advice

Blog Post:
Guide to Request & Respond to Reviews

Respond to Reviews

Users see not just the reviews of your patients, but also your interactions with the testimonials. If people write positive accounts of their experience with your ENT practice, thank them for taking the time to write about their experiences. If you receive negative feedback, which is inevitable, respond to them to try and resolve the concerns they voice.

Our Review Power platform helps ENT providers spotlight the positive feedback and encourages clients to share their experience with your ENT practice. This is an affordable way to engage with your patients.

41% of consumers say that brands replying to reviews make them believe the company really cares about their customers.

Source: Bazaarvoice

Unfortunately, negative reviews are inevitable, and the way you handle these will speak volumes to current and potential patients. Our tool will notify you of any rating below 3-stars and enables you and your staff to respond and attempt to rectify the problem. 

 

Negative reviews are inevitable, but here’s some tips on how best to handle them.

Slice of Advice

Blog Post:
Tips on how to handle negative reviews

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