Most Patients Want to Use Technology to Manage Their Healthcare

A recent survey by Accenture suggests that while 90% patients embrace self-service online options, 85% are not willing to sacrifice personal communication with their healthcare providers. The survey also found that: 83 percent want to access personal medical information online. 72 percent want to book, change or cancel appointments online. 72 percent want to request… Read More »

New Tailored Twitter Trends Help Keep You Posted

Want to stay informed on news related to your industry, interests and location? Twitter announced yesterday the roll out of tailored Trends, helping you discover more relevant news and information based on the people you follow and your geographic region.   Stay informed on healthcare news, updated on stories related to your specialty, and find… Read More »

Top Five Benefits of Social Customer Service

Have you ever considered serving patients via social media sites like Facebook, Twitter and Google+? If the thought hadn’t crossed your mind, it’s time to start thinking social! A recent whitepaper released by thinkJar and Sword Ciboodle, titled “We Are Social: The State of Social Customer Service,” identified the top 5 benefits of social customer… Read More »

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