Category Archives: Customer Interaction

The Benefits of Adding Videos to Your Site

Video optimization is becoming more important as a mainstream aspect of search engine optimization. It can be a great way for you to expose your brand to users who may have otherwise not been familiar with your practice. Adding videos to your website can help you stand out amongst the competition and open up new… Read More »


The Art of Listening to Your Customers

Once upon a time, customers of a small business had basically three avenues to communicate with the business. They could call on the phone, write a letter (especially when they weren’t local), or stop in. If someone wanted to say something bad about the business, basically the only avenue was dissing the business with the… Read More »



Encouraging Your Patients to Leave Reviews

Online patient reviews are very important. Many prospective patients first check online reviews of your practice provided by your patients before they decide to associate with you. People consider reviews to be unbiased opinions and put a lot of weight on it before making any decision. Therefore, it is  essential that you not only get… Read More »


Tips for Avoiding HIPAA Violations on Social Media

Social media certainly has its advantages for medical practices when it comes to branding and marketing yourself to new patients. However, social media has placed many medical professionals in the crossfire of HIPAA violations. With little guidance, it’s easy for medical professionals to make small mistakes with big consequences over the internet. The U.S. Department… Read More »


Your Local Business Presence

If you are a small medical practice or office, attracting new patients may be difficult. Today, patients seldom turn to the Yellow Pages to find a doctor in their local area. Instead, they are more likely to turn to the internet to find recommendations and listings for doctors in their area. One of the best… Read More »



How to Get More Followers on Twitter

When it comes to social media marketing, Twitter might be the most important platform for businesses. The goal of Twitter is to establish and engage in meaningful interactions with existing and potential clients. However, there are some tricks to getting more followers on Twitter that may not be so obvious. To follow are a few… Read More »


How Blogs Can Leverage Your Medical Practice

If you are a doctor with an active website or social media presence, you’re already one step ahead in marketing your practice for the digital-savvy patient! Today’s patients not only use the internet to gather information, but they also expect their doctors and dentists to deliver a certain level of communication and interaction through their… Read More »


Engaging Existing Patients Through Social Media

The success of any medical practice depends on its ability to bring in new patients and generate new business. However, it’s important not to forget to engage with your existing patients. After all, satisfied patients are the ones who can help boost the reputation of your practice by sharing their experience with family or friends,… Read More »


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